Frequently asked questions
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What do new customers have to consider?
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Your first delivery is only possible by advanced payment. We apologize for the inconvenience. After receiving your order we will ask you to send us a payment. Once we received the payment, we process and deliver your order immediately.
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Am I bound to buy sales units?
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No, you can order all items at any quantity.
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Is there a minimum order?
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No, an order is possible at every value.
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Can I also buy as a private customer?
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Our company is active only in wholesale. As such, we do not deliver to private customers but we would be happy to locate a dealer nearest to you.
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Is an on-site pickup possible?
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By prior arrangement a pickup in Bocholt is possible. To make it easier you can have a look at our directions.
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When is an out-of-stock article available again?
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We will answer this question via e-mail or telephone in the context of your individual order.
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Have the goods ordered already been shipped?
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We will answer this question via e-mail or telephone in the context of your individual order.
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Where can I get a catalog?
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You can easily order the catalog via our homepage. If you are not our customer yet, we need a copy of your trade licence. After receiving it, you will get our Nobby catalog.
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How do I find the right size for a dog coat or a shirt?
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The size of our dog coats refer to the length of a dog's back. You have to measure from neck to tail.
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Are out-of-stock goods automatically delivered at a later stage?
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No. According to experience it is easier for you as well as for us if you order the item again at a later date. We thank you for your cooperation.